Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you" or "your") and Rush Monkey LLC, a Texas limited liability company ("Karatrack," "we," "us," or "our"). They govern your access to and use of the Karatrack websites — karatrack.com and its subdomains — and your license to use Karatrack desktop software products, including Karatrack-AI, Karatrack File Manager, and Karakiosk (together, the "Software").

By purchasing a license, creating an account, downloading, installing, or otherwise using the Software, you agree to be legally bound by these Terms, our Acceptable Use Policy, and our Privacy Policy. If you do not agree, do not use the Software.

The KaraMeet singer and venue platform (karameet.app) is governed by its own Terms of Service and Privacy Policy, available at karameet.app. Where you use Karatrack products together with KaraMeet, each product is governed by its own terms.

1. What the Software Is — and Is Not

The Software is a show-management, queue-management, file-management, and audio/video playback tool for karaoke hosts ("KJs"), venues, and entertainers.

The Software does not include, provide, sell, or license any music, karaoke tracks, backing tracks, lyrics, or video content. All karaoke and music files played through or managed by the Software are supplied entirely by you. You are solely responsible for:

• obtaining and maintaining lawful rights to every audio, video, lyric, and graphic file you load into or play through the Software, including karaoke tracks purchased or licensed from third parties;
• ensuring that any venue where you perform holds all required public performance licenses (for example, licenses from performing rights organizations such as ASCAP, BMI, SESAC, and GMR in the United States, or their equivalents in other countries); and
• complying with all copyright, trademark, and other intellectual property laws in your jurisdiction.

We have no ability to verify, and we make no representation about, the legality of any content in your library. Licensing disputes are between you, your content suppliers, and rights holders. All use of the Software with your content is at your own risk.

2. Eligibility

You must be at least 18 years old to purchase a license, create an account on our websites, or use the Software. By using the Software you represent that you are at least 18 and have the legal capacity to enter into these Terms. If you create an account on behalf of a business or venue, you represent that you have authority to bind that business.

3. Software License

• License grant. Upon payment of the applicable fee, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the purchased version of the Software for your own karaoke hosting and entertainment activities, including commercial hosting at venues. This is a license, not a sale — we retain ownership of the Software.
• License keys and machine limits. Your license key may be activated on a limited number of machines (currently two), with only one machine running an active session at a time. The Software validates your license with our license server using a hardware fingerprint (a one-way hash derived from hardware identifiers). Running simultaneous sessions beyond the permitted overlap window may result in the older session being suspended. You can view, rename, and deactivate your machines in your account portal.
• Offline use. The Software tolerates a limited period offline (currently 72 hours) before features are restricted. You are responsible for periodic internet connectivity for license validation.
• Version licensing. A license covers the major version purchased. Maintenance updates for your licensed version are included while that version is supported. Future major versions may require a paid upgrade.
• Restrictions. You may not share, resell, rent, lease, or sublicense your license key; circumvent or attempt to circumvent license validation, hardware fingerprinting, or session checks; reverse engineer, decompile, or disassemble the Software except where the law expressly permits; or use the Software to build a competing product.

4. Accounts

• You are responsible for all activity under your account and for keeping your password and license keys confidential. Notify us promptly at support@karatrack.com if you believe your account has been compromised.
• You must provide accurate information and may not impersonate any person or entity.
• If we disable or terminate your account for violating these Terms, you may not create another one without our permission.

5. Purchases, Subscriptions, and Billing

• Payment processing. All payments are processed by Stripe, our third-party payment processor. We never receive or store your full card number. Payments are also subject to Stripe's terms and privacy policy.
• One-time purchases. Software licenses, version upgrades, and usage credits (for example, track-identification credits) are one-time purchases. Usage credits are consumed as they are used and are non-refundable once consumed.
• Subscriptions. Some features and add-ons (for example, AI-powered features) may be offered on a subscription basis. Subscriptions renew automatically at the then-current price until you cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period. If a subscription lapses, the related features degrade or lock, but we will not intentionally interrupt a live show in progress.
• Refunds. A refund of a Software license may be requested within 14 days of purchase if the license has not been activated. Once a license key has been activated, purchases are non-refundable except where required by law. If you believe you were charged in error, contact support@karatrack.com within 30 days of the charge.
• Taxes. Prices exclude taxes unless stated otherwise; you are responsible for applicable taxes.

6. AI Features

Certain features use artificial intelligence, including AI announcer voices, automated show assistance, and smart suggestions. AI-generated announcements, text, and speech are produced automatically and may occasionally be inaccurate, mispronounced, or otherwise imperfect. Preview and override controls are provided where practical; you are responsible for what is played over your sound system. AI outputs are provided "as is," may be metered, and may depend on an active qualifying purchase or subscription.

7. Your Content and Data

• Your local song library, singer database, playlists, and show data are stored on your own machine and remain yours. You are responsible for backing them up. We are not liable for lost, corrupted, or deleted local data.
• Anything you submit through our websites (account details, support tickets, uploaded files) remains yours. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display it solely as needed to operate, provide, and improve the Software and to support you.
• You represent that you have the necessary rights to everything you submit and that it does not violate any law or any third party's rights.
• Feedback. If you send us suggestions or feedback about the Software, we may use it freely without obligation or compensation to you. This covers ideas about our products — it does not transfer ownership of your business, your music library, or your content.

8. Aggregated and Anonymized Data

We may collect and use data about how the Software is used (for example, feature usage statistics and performance data) to operate and improve the Software. If we publish or share such data, it will be aggregated and anonymized so it does not identify you or your users. Crash reports are never sent without your explicit opt-in.

9. Acceptable Use

Your use of the Software must comply with our Acceptable Use Policy, which is incorporated into these Terms. Violations may result in suspension or termination.

10. Copyright Complaints

If you believe content available through our websites infringes your copyright, send a notice containing the information required by 17 U.S.C. § 512(c)(3) to support@karatrack.com with the subject line "DMCA Notice." We will respond to valid notices, which may include removing the content and, for repeat infringers, terminating accounts.

11. Third-Party Services

The Software interoperates with third-party services — for example, Stripe for payments, AcoustID and MusicBrainz for track identification, AI model providers for AI features, and hosting and email providers. We are not responsible for third-party services, and your use of them may be subject to their own terms.

12. Availability and Changes to the Software

We may add, change, or remove features, and may modify, suspend, or discontinue any part of the Software, at any time. We will use reasonable efforts to avoid disrupting live shows and to give notice of material changes, but we do not guarantee the Software will always be available, uninterrupted, or error-free. We are not liable for the consequences of downtime, including interrupted or cancelled shows.

13. Termination

• You may stop using the Software and close your account at any time.
• We may suspend or terminate your access if you materially breach these Terms (including license circumvention, payment failure, or Acceptable Use violations), or if required by law. Where the breach is curable, we will make reasonable efforts to notify you and give you an opportunity to cure before terminating a paid license.
• Upon termination, your license and account access end. Sections that by their nature should survive — including Sections 1, 7, 10, and 14 through 17 — survive termination.

14. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED OR ERROR-FREE, OR THAT DATA WILL NOT BE LOST. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, LOST DATA, OR INTERRUPTED OR CANCELLED SHOWS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SOFTWARE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR FIFTY U.S. DOLLARS ($50). NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

16. Indemnification

You agree to indemnify and hold harmless Rush Monkey LLC and its owners, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising out of: (a) content you load into or play through the Software, including any claim of music copyright infringement or unlicensed public performance; (b) content you submit to our websites; (c) your violation of these Terms; or (d) your violation of any law or third-party right.

17. Governing Law and Dispute Resolution

• Governing law. These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules.
• Informal resolution first. Before filing a claim, you agree to contact us at support@karatrack.com and give us 30 days to try to resolve the dispute informally.
• Arbitration. Except as provided below, any dispute arising out of these Terms or the Software will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules in Houston, Texas. Class actions and class-wide arbitration are not permitted.
• Exceptions. Either party may bring qualifying claims in small claims court, and either party may seek injunctive or other equitable relief in court for intellectual property infringement or misuse of the Software.
• Opt-out. You may opt out of arbitration by written notice to support@karatrack.com within 30 days of first accepting these Terms.
• If the arbitration provision is unenforceable, disputes will be resolved exclusively in the state or federal courts located in Harris County, Texas, and you consent to their jurisdiction. Nothing in these Terms limits your rights under applicable consumer protection law.

18. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a new "Revised" date and, for material changes, provide reasonable notice (for example, by email or in-app notice). Your continued use of the Software after changes take effect constitutes acceptance.

19. General

• Entire agreement. These Terms, together with the Acceptable Use Policy and the Privacy Policy, are the entire agreement between you and us regarding the Software. If you have a separate signed agreement with us, that agreement controls where it conflicts.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms or your license without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Electronic communications. You consent to receiving notices and communications from us electronically.
• Governing language. These Terms are drafted in English. Translations are provided for convenience only; if a translation conflicts with the English version, the English version controls.

20. Contact

Rush Monkey LLC, Houston, Texas, United States. Email: support@karatrack.com